Terms of service

This website is operated by Caene Group AB, corporate ID no. 559546-3174, Östgötagatan 100, 116 64 Stockholm, Sweden (“we”, “us”, “cáene”). By visiting our website and/or purchasing something from us, you use our services and agree to the following terms. Please read them carefully before using the website.

1. General terms

You must be at least 18 years old, or have the consent of a legal guardian, to shop with us. You may not use our products or services for any illegal or unauthorized purpose. We reserve the right to refuse service to anyone, at any time.

2. Products and prices

Our products are dietary supplements and are sold subject to availability. We strive to display colors and images as accurately as possible, but cannot guarantee that your screen reproduces them exactly. All prices are stated in Swedish kronor (SEK) including VAT. We reserve the right to change prices, products, and offers at any time and to limit quantities. In the event of obvious pricing or typographical errors, we reserve the right to correct the error and decline the order.

3. Orders and contract

When you complete a purchase, we send an order confirmation to the email address you provided. A contract is formed when we have confirmed your order. You are responsible for ensuring that the information you provide is accurate and complete.

4. Payment

Payment is made using the payment methods offered at checkout. We use secure third-party payment providers and do not store your full card details.

5. Delivery

Delivery is made in accordance with our shipping policy. Any delivery times are estimates and not binding guarantees.

6. Subscriptions

Subscription purchases are governed by our subscription terms, which describe automatic renewal, billing, and how to pause and cancel.

7. Right of withdrawal and returns

As a consumer, you have a right of withdrawal under the Swedish Distance Contracts Act. The terms for withdrawal, returns, and refunds are set out in our return and refund policy.

8. Health information

Our products are dietary supplements and are not a substitute for a varied diet or medical treatment. The content on this website does not constitute medical advice. Consult a doctor if you are pregnant, breastfeeding, taking medication, or have a medical condition.

9. Intellectual property

All content on this website – text, images, logos, trademarks, and design – belongs to Caene Group AB or our licensors and may not be used without our written consent.

10. Limitation of liability

We are not liable for indirect damages that may arise in connection with the use of our products or the website, to the extent permitted by mandatory law. Nothing in these terms limits your rights as a consumer under Swedish law.

11. Personal data

How we process your personal data is described in our privacy policy.

12. Changes to these terms

We may update these terms from time to time. The most recent version always applies and is published on this page.

13. Governing law and disputes

These terms are governed by Swedish law. Disputes are settled by Swedish general courts. As a consumer, you may also contact the Swedish National Board for Consumer Disputes (ARN) or the EU Online Dispute Resolution platform.